1. Digital Products Policy (数字产品政策) Due to the nature of digital content, all purchases of novel chapters, VIP memberships, and reading credits are final. Once the digital content is unlocked or credits are added to your account, we do not offer refunds or exchanges. 鉴于数字内容的特殊性，所有购买的小说章节、VIP会员及阅读币充值均为最终交易。一旦内容被解锁或点数已充值到您的账户，我们不提供退款或更换服务。
2. Exceptional Circumstances (异常情况处理) Refunds may only be considered in the following cases: 仅在以下特殊情况下我们会考虑退款：
- Duplicate Purchases: If you were charged twice for the same item due to a technical error. (因系统错误导致的重复扣款)
- Technical Failure: If the content is fundamentally inaccessible after purchase and we are unable to fix the issue within 48 hours. (购买后内容完全无法读取，且我们在48小时内无法修复)
3. Contact Us (联系我们) If you have any questions or encounter technical issues, please contact our support team at: [croskylette@outlook.com] 如果您有任何疑问或遇到技术问题，请通过以下邮箱联系我们的支持团队：[croskylette@outlook.com]